These Terms & Conditions explain the general conditions that apply when you request or receive appliance repair service from Creekstone Appliance Repair.
By booking service, you agree to provide accurate information, ensure reasonable access to the appliance, and follow the applicable service, warranty, cancellation, and privacy terms.
These general conditions help ensure that diagnosis and repair can be carried out safely and reasonably.
Customers should provide accurate contact details and, where available, useful information about the appliance, its brand or model, and the problem being experienced.
Creekstone may need to inspect and diagnose the appliance before the cause of the problem or the appropriate repair can be confirmed. A visible symptom or error code does not necessarily identify the underlying cause.
Creekstone will make reasonable efforts to complete the required repair, but additional visits may sometimes be required for further diagnosis, parts ordering, or completion of the work.
Service may be postponed or declined when the appliance or surrounding area cannot be accessed safely.
Appliances must be safely and reasonably accessible for inspection, diagnosis, and repair.
Service may be refused or postponed where there are unsafe, hazardous, unsanitary, or otherwise unreasonable working conditions.
Customers may be asked to secure animals or address conditions that could interfere with safe service before work can proceed.
Creekstone is not responsible for appliance conditions, defects, or failures that are unrelated to the work performed or that existed independently of the covered repair.
Manufacturer recalls, manufacturer warranties, distributor programs, builder programs, and similar third-party coverage remain the responsibility of the applicable third party.
Creekstone is not responsible for delays or failure to perform where performance is prevented by circumstances beyond reasonable control, including serious weather events, supply disruptions, or other force majeure circumstances.
Personal information provided to Creekstone may be collected and used to manage service requests, communicate with customers, provide service, process records, and comply with legal requirements in accordance with our Privacy Policy.
View Privacy Policy →Creekstone may communicate service-related notices by phone, email, or other contact information provided by the customer.
These Terms & Conditions are intended to operate under the applicable laws of Saskatchewan and the federal laws of Canada, subject to any mandatory consumer protection requirements.
Creekstone may update these Terms & Conditions from time to time. The version published on this website will apply from its stated effective date.
If you have questions about these Terms & Conditions or how they apply to a service request, contact Creekstone before the appointment.
